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Take another look at BPO – Investment mission to the USA

first_imgAccording to one of the delegates, Mr. Brian Whittaker, CEO of Business Trust, “South Africa’s strengths in the BPO sector play to the US’s needs. South Africa offers a high quality, value-based destination for offshoring business processes, in a stable investment environment supported by world class infrastructure.”Another delegate, Mr. Mfanu Mfeyela, the CEO of BPeSA (Business Process enabling South Africa – previously SACCCOM) agrees “Our message to investors is that South Africa provides value for money. So we benchmark our delivery and quality against Europe, not against cost base locations.” He notes that “The US accounts for more than 60% of globally offshored business, and as such it’s very important to South Africa as we position ourselves as a preferred offshore location.”The BPO delegation is promoting South Africa as an investment destination by emphasising three key messages:South Africa offers superior quality combined with high savings potential: Setting up a 1 000 seat centre would provide a saving of over 55% compared to a US operation. As an indication of quality, 95% of first time calls are resolved in South Africa. In contrast, the figure from India is 66%.South Africa has a vibrant industry serving local and offshore customers. Currently approximately 70 service providers serve local and offshore customers – a service that’s supported by excellent business ethics and cultural affinity with the US.Public sector commitment to developing BPO, which includes a five year development programme to enable stakeholders in the public and private sectors to work together to grow South Africa as a preferred BPO location. Initiatives in the programme include incentives and strategic marketing.Says Keryn House, CEO of ContactinGauteng, the Gauteng regional industry representative organisation, “The growth that we are witnessing in the BPO sector is very encouraging and is a real indication that we have the local capacity and capability to accommodate large outsource contracts by international companies located in the US.”In addition to promoting the BPO sector, the public-private sector mission will visit New York, Chicago and Detroit to promote investment in the ICT, biotechnology, automotive and financial services sectors.Iqbal Sharma, Chief Director, International Trade at DTI, who is accompanying the delegation, says that these five sectors were chosen “because that’s where we think the quickest bites will be.”Says Margaret Dingalo, Stakeholder Relations Director at the International Marketing Council of South Africa (which has partnered with the DTI to host this Mission) “The global BPO sector looks set to grow by 50% a year over the next 5 years. Our US investment drive showcases the boundless possibilities available to investors in South Africa. We believe that such initiatives will help achieve South Africa’s 6% growth target, as well as enhance our tourism, trade and investment prospects ahead of 2010.”Itinerary and additional informationThe South African delegation will be in the USA from 17-23 March during which time it will visit New York, Detroit and Chicago.A seminar entitled ‘Outsourcing to South Africa’ is taking place on 19 March in New York. Speakers include the Minister of Trade and Industry Mr. Mandisi Mpahlwa – Keynote address; Dr. Raymond Ngcobo, Chief Director at DTI – South Africa’s BPO value proposition; Mr. Mfanu Mfeyela, CEO of BPeSA – Achieving excellence through quality assurance in the BPO industry and Mr. John Joseph, Executive Product Manager at Telkom – South Africa’s Telecommunications Environment. Three case studies will also be presented – Dimension Data (by Director, Mr. Martin Dove); Direct Channel (by CEO, Mr. Suleman Shaik) and Business Connexion (by Director, Mr. Sydney Ramutla).Some BPO delegates are going to the Gartner Outsourcing Summit in Dallas, Texas from 20 to 21 March, where they’ll have the opportunity to network with global outsourcing players.The BPO sector in South Africa is well established across a number of vertical industries, yet is rapidly expanding to accommodate increasing interest in outsourcing. Most BPO hubs are located in the urban centres of Johannesburg, Cape Town and Durban. The City of Johannesburg in the province of Gauteng has the highest number of call centres at more than 360 employing some 35000 call centre agents in outsourced and captive (in-house) call centres in ICT, financial services, banking, tourism, hospitality and business-to-business. Over the past two years the industry has shown significant growth, with some call centres having doubled capacity through the creation of some 2000 new jobs. Back office administration, document processing, and logistics management centres have also increased, with the emergence of several new entrants in the market.Government has earmarked R1bn in investment incentives over the next five years to lure international business services to South Africa. The plan, which was launched by Trade and Industry Minister, Mr. Mandisi Mpahlwa in Pretoria yesterday, is expected to translate into 100 000 new jobs by 2009 and attract about $175m in foreign direct investment.Organisations that are part of the delegation include: Accenture, BizWorks, Business Connexion, Business Process enabling South Africa (previously SACCCOM), Business Trust, Calling the Cape, City of Johannesburg, ContactInGauteng, Deloitte, Dialogue, Digital IQ, Dimension Data, Direct Channel Holdings, Direct Marketing Association of South Africa, Emmanuels, Fastcomm, IBM, I-Fundi Customer Solutions, INFORCOMM, IT-Consortium, Kelly, KZNonSource, Matlejoane Staffing Services, NAPS, Paladin Consulting, People Solutions, Phillips Consulting, Quest Flexible Staffing Solutions, SA Call Centre Solutions, SPM Direct, State Information Technology Agency, Telkom and Total Relationship Management.EndsIssued by: Meropa CommunicationsOn behalf of the Department of Trade and Industry and the International Marketing Council of South AfricaEnquiriesFor more information about the mission, or to schedule interviews, please contact:Claire Taylor or Pamela Dlamini: Meropa CommunicationsTelephone: 011 772 1000, Email: Claire Taylor or Pamela Dlaminilast_img read more

Africa ‘must invest in human capital’

first_img13 May 2013Business leaders from across Africa called for investment in human capital and economic diversification to make growth across the continent more inclusive at the close of the World Economic Forum on Africa on Friday.“The era of pessimism is over in Africa,” said WEF managing director and member of the managing board, Borge Brende.“The African lions are growing even faster than the Asian tigers. But if this growth is not invested in human capital and diversifying economies, we will lose out on the opportunity.”Africa also needs to offer better enabling environments for industrialisation in order to capitalise on opportunities that the continent provides, according to CEO of research firm Frontier Advisory, Martyn Davies.“Beyond the lip service, there needs to be a deeper realisation that our most valuable asset is not what’s under the ground, but it’s what is potentially in our people,” Davies said.Greater regional integration and investment in social entrepreneurship and industry are also necessary for inclusive growth.“We need to have inclusive and high-value growth,” said consultant for Morocco’s Attijariwafa Bank. “It’s not only about GDP. We need to have competitiveness.”Regional integration within Africa and the continent’s integration with developed economies are also essential to its growth and development, Sweden’s Foreign Affairs Minister Carl Bildt said.WEF was hosted in Cape Town from Wednesday to Friday with over 1 000 participants from about 80 countries around the world.Under the theme “Delivering on Africa’s Promise”, the meeting’s agenda integrated three pillars: Accelerating Economic Diversification, Boosting Strategic Infrastructure and Unlocking Africa’s Talent.SAinfo reporterlast_img read more

BCCI faces heat over FEMA violation in IPL

first_imgThe BCCI is under scanner of the Enforcement Directorate (ED) over alleged violation of FEMA during the IPL auctions.  The contentious issue is the base fee agreed upon between the BCCI and 72 foreign players. The forex payment guarantees are in clear violation of FEMA or the Foreign Exchange Management Act. Documents obtained by Headlines Today show that the total base fee guarantee extended by the BCCI was worth 13.4 million dollars or Rs 62 crore. The foreign exchange guarantee was given by the board without permission from the RBI. Foreign exchange transactions made during IPL 2 in South Africa too are under the scanner. These transactions were made with entities like Cricket South Africa and the sponsors. The BCCI had advanced 2.5 million dollars to enable budgeted costs of Cricket South Africa.  Several transactions made to persons residing outside India and the sources of these funds too are being investigated. Juhi Chawla under scannerMeanwhile, Juhi Chawla, a co-owner of the Kolkata Knight Riders, has come under the scanner for alleged FEMA violation.  An ED note accessed by Headlines Today reveals that 40 lakh shares of Chawla were transferred to a Mauritius-based company. The shares were transferred at par in violation of FEMA.  The norms stipulate that since the shares were that of an unlisted company, they should have been valued by a chartered accountant.  The ED report also cites similar irregularities in Kings XI Punjab and Rajasthan Royals.last_img read more

Queens again

first_imgThe Lady Eagles celebrate their third crown in six years. —SHERWIN VARDELEONThe UAAP Season 81 women’s volleyball crown was Ateneo’s destiny—and, as University of Santo Tomas found out, there was no changing that.The Lady Eagles, dominant at the start and steel-nerved at the finish, turned back the Tigresses, 25-17, 25-22, 25-22, in Game 3 of their championship series and soared to their old perch Saturday at Mall of Asia Arena.ADVERTISEMENT Duterte wants probe of SEA Games mess MOST READ Don’t miss out on the latest news and information. Ateneo thus bagged their third title in six years after they won their last one in 2015 while also spoiling the Tigresses’ bid to win their first in nine years.And for Sisi Rondina, the UST senior who wanted to leave in the din of a championship celebration, it was destiny.“This [championship] was really Ateneo’s destiny,” said Rondina in Filipino. “We just tried to stop it.”But the Tigresses couldn’t.Ateneo pounced on an erratic UST in the first set and took the best that the Tigresses could offer in the next two, using their vaunted defense anchored on lanky stars Maddie Madayag, Kat Tolentino and Bea de Leon to log 14 kill-blocks and blunt their foes’ 37-27 edge in spikes.ADVERTISEMENT Cayetano: Senate, Drilon to be blamed for SEA Games mess PH underwater hockey team aims to make waves in SEA Games PLAY LIST 02:42PH underwater hockey team aims to make waves in SEA Games01:44Philippines marks anniversary of massacre with calls for justice01:19Fire erupts in Barangay Tatalon in Quezon City01:07Trump talks impeachment while meeting NCAA athletes02:49World-class track facilities installed at NCC for SEA Games02:11Trump awards medals to Jon Voight, Alison Krauss ‘Rebel attack’ no cause for concern-PNP, AFP LATEST STORIES Two-day strike in Bicol fails to cripple transportcenter_img DA eyes importing ‘galunggong’ anew Catholic schools seek legislated pay hike, too Private companies step in to help SEA Games hosting Ateneo looked to cruise in the third, taking a 19-15 lead on Madayag’s emphatic block on UST’s Eya Laure but the Golden Tigresses managed to storm back and tie it at 21-all on a Rondina kill.Madayag shattered the last tie with back-to-back points to put Ateneo at championship point. Jules Samonte then finished things off with an off-the-block kill.Tolentino finished with 15 points to lead Ateneo’s offense while Madayag had 10 points.Rondina had 18 points to lead the Tigresses while Laure had 10.Sports Related Videospowered by AdSparcRead Next My dream marathon: Running in the most famous of all road races Ethel Booba twits Mocha over 2 toilets in one cubicle at SEA Games venue “It’s because of our faith and courage,” said Ateneo coach Oliver Almadro. “It’s really written, the Lord has plans, no matter the challenges, whatever it is, He will really give it to you.”It’s also about talent, about Ateneo’s seniors showing up and establishing right in the first set that no bunch of young upstarts led by a fiery graduating veteran was going to take away their moment of glory.FEATURED STORIESSPORTSPrivate companies step in to help SEA Games hostingSPORTSPalace wants Cayetano’s PHISGOC Foundation probed over corruption chargesSPORTSSingapore latest to raise issue on SEA Games food, logistics“It’s not how you start, it’s how you end,” added Almadro, whose wards lost their first game of the season to La Salle, the opening match of the Final Four to FEU and the start of the championship series to the Tigresses.But the Lady Eagles were not to be denied. View commentslast_img read more