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Take another look at BPO – Investment mission to the USA

first_imgAccording to one of the delegates, Mr. Brian Whittaker, CEO of Business Trust, “South Africa’s strengths in the BPO sector play to the US’s needs. South Africa offers a high quality, value-based destination for offshoring business processes, in a stable investment environment supported by world class infrastructure.”Another delegate, Mr. Mfanu Mfeyela, the CEO of BPeSA (Business Process enabling South Africa – previously SACCCOM) agrees “Our message to investors is that South Africa provides value for money. So we benchmark our delivery and quality against Europe, not against cost base locations.” He notes that “The US accounts for more than 60% of globally offshored business, and as such it’s very important to South Africa as we position ourselves as a preferred offshore location.”The BPO delegation is promoting South Africa as an investment destination by emphasising three key messages:South Africa offers superior quality combined with high savings potential: Setting up a 1 000 seat centre would provide a saving of over 55% compared to a US operation. As an indication of quality, 95% of first time calls are resolved in South Africa. In contrast, the figure from India is 66%.South Africa has a vibrant industry serving local and offshore customers. Currently approximately 70 service providers serve local and offshore customers – a service that’s supported by excellent business ethics and cultural affinity with the US.Public sector commitment to developing BPO, which includes a five year development programme to enable stakeholders in the public and private sectors to work together to grow South Africa as a preferred BPO location. Initiatives in the programme include incentives and strategic marketing.Says Keryn House, CEO of ContactinGauteng, the Gauteng regional industry representative organisation, “The growth that we are witnessing in the BPO sector is very encouraging and is a real indication that we have the local capacity and capability to accommodate large outsource contracts by international companies located in the US.”In addition to promoting the BPO sector, the public-private sector mission will visit New York, Chicago and Detroit to promote investment in the ICT, biotechnology, automotive and financial services sectors.Iqbal Sharma, Chief Director, International Trade at DTI, who is accompanying the delegation, says that these five sectors were chosen “because that’s where we think the quickest bites will be.”Says Margaret Dingalo, Stakeholder Relations Director at the International Marketing Council of South Africa (which has partnered with the DTI to host this Mission) “The global BPO sector looks set to grow by 50% a year over the next 5 years. Our US investment drive showcases the boundless possibilities available to investors in South Africa. We believe that such initiatives will help achieve South Africa’s 6% growth target, as well as enhance our tourism, trade and investment prospects ahead of 2010.”Itinerary and additional informationThe South African delegation will be in the USA from 17-23 March during which time it will visit New York, Detroit and Chicago.A seminar entitled ‘Outsourcing to South Africa’ is taking place on 19 March in New York. Speakers include the Minister of Trade and Industry Mr. Mandisi Mpahlwa – Keynote address; Dr. Raymond Ngcobo, Chief Director at DTI – South Africa’s BPO value proposition; Mr. Mfanu Mfeyela, CEO of BPeSA – Achieving excellence through quality assurance in the BPO industry and Mr. John Joseph, Executive Product Manager at Telkom – South Africa’s Telecommunications Environment. Three case studies will also be presented – Dimension Data (by Director, Mr. Martin Dove); Direct Channel (by CEO, Mr. Suleman Shaik) and Business Connexion (by Director, Mr. Sydney Ramutla).Some BPO delegates are going to the Gartner Outsourcing Summit in Dallas, Texas from 20 to 21 March, where they’ll have the opportunity to network with global outsourcing players.The BPO sector in South Africa is well established across a number of vertical industries, yet is rapidly expanding to accommodate increasing interest in outsourcing. Most BPO hubs are located in the urban centres of Johannesburg, Cape Town and Durban. The City of Johannesburg in the province of Gauteng has the highest number of call centres at more than 360 employing some 35000 call centre agents in outsourced and captive (in-house) call centres in ICT, financial services, banking, tourism, hospitality and business-to-business. Over the past two years the industry has shown significant growth, with some call centres having doubled capacity through the creation of some 2000 new jobs. Back office administration, document processing, and logistics management centres have also increased, with the emergence of several new entrants in the market.Government has earmarked R1bn in investment incentives over the next five years to lure international business services to South Africa. The plan, which was launched by Trade and Industry Minister, Mr. Mandisi Mpahlwa in Pretoria yesterday, is expected to translate into 100 000 new jobs by 2009 and attract about $175m in foreign direct investment.Organisations that are part of the delegation include: Accenture, BizWorks, Business Connexion, Business Process enabling South Africa (previously SACCCOM), Business Trust, Calling the Cape, City of Johannesburg, ContactInGauteng, Deloitte, Dialogue, Digital IQ, Dimension Data, Direct Channel Holdings, Direct Marketing Association of South Africa, Emmanuels, Fastcomm, IBM, I-Fundi Customer Solutions, INFORCOMM, IT-Consortium, Kelly, KZNonSource, Matlejoane Staffing Services, NAPS, Paladin Consulting, People Solutions, Phillips Consulting, Quest Flexible Staffing Solutions, SA Call Centre Solutions, SPM Direct, State Information Technology Agency, Telkom and Total Relationship Management.EndsIssued by: Meropa CommunicationsOn behalf of the Department of Trade and Industry and the International Marketing Council of South AfricaEnquiriesFor more information about the mission, or to schedule interviews, please contact:Claire Taylor or Pamela Dlamini: Meropa CommunicationsTelephone: 011 772 1000, Email: Claire Taylor or Pamela Dlaminilast_img read more

Thanda’s got a whole lot of Mzansi Soul!

first_img“We surprised the rest of the world with delivering one of the most successful soccer World Cups ever seen,” Brand South Africa CEO Miller Matola said at the Mzanzi Soul Awards ceremony in Johannesburg on Tuesday evening.“The Mzansi awards recognise and celebrate those unique and innovative individuals who helped ensure that the 2010 Fifa World Cup was an outstanding success, but also highlight positive role models that encourage pride and patriotism in our country.”Brand South Africa ran an online voting campaign to find the Mzansi Soul Awards winner, giving South Africans the opportunity to nominate people whose “soulful contributions” to their communities were helping to create a better country for all South Africans.The top five nominees for the award were Larkan; 702 Talk Radio host John Robbie; women’s world 800 metres champion Caster Semenya; Wyclef Christensen, a seven-year-old boy whose father passed away from a terminal illness but with tremendous courage managed to rise above it; and Lisa Steingold, who helped her domestic worker to establish her own sewing business. ThandaThanda, which means “love” in isiZulu, is a non-profit organization under Orphans Against Aids which provides support for Aids orphans and other vulnerable children in rural KwaZulu-Natal.Thanda After-School, Thanda’s newest and biggest project, makes use of existing resources to provide daily after-school support to vulnerable children, enabling them to stay in their community while acquiring the skills they need to break out of the cycle of poverty and HIV/Aids.“The Mzansi Soul Awards aimed to unearth the stories of true South Africans, and all our nominees truly reflected the values of ubuntu that have contributed towards enhancing the pride and patriotism of South Africans,” Matola said.During the World Cup, Matola said, South Africans “stood together as a nation in support of our team and our country. We learnt a valuable lesson, that together we can do anything we put our souls into.“Let us continue with the same spirit to build a nation that we can all be proud of.”last_img read more

LED Streetlight Conversions Falter

first_imgStreetlights using light-emitting diodes (LEDs) are designed to last longer and use less energy than conventional lighting, but it’s not working out that way in at least two U.S. cities. Thousands of lamps installed in Detroit have failed prematurely, prompting a federal lawsuit against the manufacturer, The Detroit News reports. The Public Lighting Authority’s suit against Leotek Electronics USA claims that 20,000 or more of the LEDs are dimming or burning out long before they were supposed to, and that the agency “expects a system-wide failure of Leotek’s luminaries in the short term.”RELATED ARTICLESAre LEDs Worth Their Extra Cost?Congress Plays with the Light Bulb MandateLEDs Could Get A Lot CheaperFuture of LEDs: Lower Cost, Higher Efficacy Detroit Mayor Mike Duggan says it may cost as much as $9 million to correct the problem. The LEDs were expected to last at least 10 years. As part of an overhaul of the city’s lighting system, the city signed a deal with Leotek in March 2014 to buy more than 25,000 E-Cobra model LEDs in a variety of wattages for $3.9 million. Installing the lights was to cost about $5.2 million. In all, Detroit has about 88,000 streetlights, 40% of which didn’t work when the city undertook the upgrade. The lamps came with a 10-year warranty. Last fall, routine inspections turned up a number of lamps that were “charred, burned or cracked,” the newspaper said. Leotek initially acknowledged the problem and said it would work with the city to correct the problem. Leotek’s failure to follow through prompted the lawsuit. Leotek did not have a comment on the suit immediately but a spokesman said the company planned to issue a statement on the dispute. Similar problem reported in California Detroit isn’t alone in experiencing problems with Leotek LEDs. In Berkeley, California, Leotek has agreed to replace failing LED fixtures that are under warranty after higher-than-expected failure rates over the past year, Berkeleyside said in an online article in February. Berkeley began replacing high-pressure sodium lamps with 8,000 LEDs in 2014. The LEDs were supposed to last between 15 and 17 years but the diodes in some of the lamps began failing last year. That left those streetlights burning, just not as brightly, and that prompted a number of complaints from residents about poorly list crosswalks and roadways. Berkeleyside said said Leotek accepted responsibility for the failures and had offered to pay for replacement lamps. Who paid for the labor to install the new fixtures was up in the air. A call to the city’s spokesman was not returned. The good news was that Leotek was updating the lights with a more efficient model that should save the city another 25% in energy costs when compared to the originals. The city borrowed $3 million from the California Energy Commission to buy the streetlights and uses the more than $400,000 in annual savings to pay off the loan, The Daily Californian said. But no problems in Portland, Oregon Portland, Oregon, is another city that replaced its high-pressure sodium lamps with LEDs from Leotek, but in contrast to Detroit and Berkeley it hasn’t had any unpleasant surprises. “They’re performing really well,” Bureau of Transportation spokesman Dylan Rivera said by telephone of the 45,000 LED streetlights the city has installed. The city said the new lights would draw 29 watts, a 75% reduction from the 118-watt sodium vapor lights it had been using. The lamps could be expected to last for 24 years (100,000 hours of operation), which represented a sizable maintenance savings. Rivera said the new streetlights were performing up to Portland’s energy expectations and the conversion represents the largest single carbon reduction strategy the city has put in place. “Generally speaking,” he said, “people seem happy that we’re doing this.”last_img read more

Your Price Is Higher Than We Pay Now

first_img“We really like you, but your price is higher than what we are paying now.”If your prospective client is dissatisfied enough to move, they are dissatisfied enough to pay more for the better result that you are selling.The difference between your price and their incumbent supplier’s price is the value of eliminating the dissatisfaction that is compelling your prospect to change.Matching the PriceIf you are simply matching the price, you aren’t selling. You are allowing your prospect to gamble, to make a bet that what they are doing is working for them, that only their lousy supplier needs to change. This is why so many buyers change from one supplier to the next supplier to the next, never getting the result that they really need. The salespeople that call on them don’t sell them on change. They just replace the current supplier, leaving the dissatisfaction right where they found it.Reducing the PriceIf you are actually reducing the price, then “price” is what you are really selling. You aren’t selling the greater value that you create. Instead, you are removing the resistance to buying by eliminating price as an obstacle. You are trying to make selling easy. This lets the customer off the hook when it comes to change. They aren’t paying for new value, and they have no skin in the game. This is what weak salespeople and weak sales organizations do.Increasing the PriceWhen you ask for more money, your prospective client has to get serious about change. They are now paying more, and they are going to expect more. If you are really selling, you’ve helped your client understand what is going to need to change on their end, in addition to them paying more for the results they need. You will have told them about the time, the energy, and the leadership that is going to be required. And you will have sold them on the value that you are going to create and why it is worth paying more to obtain. If your prospective client is dissatisfied enough to move, they are dissatisfied enough to pay more for the better result that you are selling. Get the Free eBook! Want to master cold calling? Download my free eBook! Many would have you believe that cold calling is dead, but the successful have no fear of the phone; they use it to outproduce their competitors. Download Nowlast_img read more

Dodgers win 10th in row, beat Rockies; Bellinger 2 HRs

first_imgIncorporated were the seventh and eighth innings when they scored five consecutive runs on four wild pitches by Adam Ottavino (1-2).According to the Elias Sport Bureau, the Dodgers were the first team in the live-ball era (since 1920) to score at least five runs on wild pitches.“These games are played by human beings,” Rockies manager Bud Black said. “Games like this happen. They’re painful when you’re on this end of it but we’ve had our share where it’s gone the other way.”The two teams combined to throw eight wild pitches, which according to STATS is the most in a single game since 1913. Dodgers starter Brandon McCarthy threw three, one of them scoring a run.Bellinger now has 24 home runs, helping the Dodgers stretch their longest string since they won 10 straight in August 2013. Colorado lost its season-worst fifth in a row.ADVERTISEMENT What ‘missteps’? WATCH: Firefighters rescue baby seal found in parking garage Cayetano to unmask people behind ‘smear campaign’ vs him, SEA Games Ethel Booba on hotel’s clarification that ‘kikiam’ is ‘chicken sausage’: ‘Kung di pa pansinin, baka isipin nila ok lang’ MOST READ Los Angeles Dodgers’ Cody Bellinger watches his two-run home run against the Colorado Rockies during the third inning of a baseball game in Los Angeles, Sunday, June 25, 2017. (AP Photo/Chris Carlson)LOS ANGELES — The Los Angeles Dodgers unleashed yet another weapon to continue their winning streak.The vaunted wild pitch.ADVERTISEMENT World’s 50 Best Restaurants launches new drinking and dining guide Lopez saves match point, beats Cilic in Queen’s final Lacson: SEA Games fund put in foundation like ‘Napoles case’ Heart Evangelista admits she’s pregnant… with chicken The Dodgers have hit at least one home run in 17 consecutive games, tying their record in Los Angeles. Their franchise record is 24 consecutive games set by Brooklyn in 1956.Kenley Jansen got five outs for his 17th save, and his first career double and RBI to drive in the Dodgers’ final run.Jansen also walked his first batter of the season after striking out 51 in a dominant year.“That was a good streak,” Roberts said. “That was historical.”Colorado led 6-4 when Ottavino took over with two on and two out in the seventh. He walked a batter and threw a wild pitch that allowed one run to score. Ottavino then threw another wild pitch for the tying run, and when catcher Tony Wolters couldn’t find the ball, Austin Barnes raced home from second.“He had third base, he was going hard, took the turn around third base and the play is in front of him,” Roberts said. “At that point you have to be instinctual.”The Dodgers added five more runs in the eighth, the first two scoring on another pair of wild pitches by Ottavino. He had thrown three wild pitches this season before the problems at Dodger Stadium.The Rockies could not stop their losing skid despite taking a 5-0 lead off McCarthy. The Dodgers came back for their 16th win in 17 games.BELLINGER POWERHe now has six multihomer games this season, a Dodgers’ rookie record and second all-time to Mark McGwire’s seven in 1987. He also beat out an infield hit and made a diving catch in right field. The Dodgers made some history Sunday, albeit with a great assist from the Colorado Rockies, scoring a record five runs in the final two innings on four wild pitches by Adam Ottavino.Add the almost requisite home-run production from rookie sensation Cody Bellinger — this time he had two — and the Dodgers had a 12-6 comeback win over the Rockies for their 10th consecutive victory.FEATURED STORIESSPORTSSEA Games: Biñan football stadium stands out in preparedness, completionSPORTSPrivate companies step in to help SEA Games hostingSPORTSMalditas save PH from shutout“That was a long, crazy game,” said Dodgers manager Dave Roberts.The game went four hours and 19 minutes, making it the longest nine-inning game since Dodger Stadium opened in 1962. LATEST STORIES “(Dodgers broadcaster) Manny Mota comes in to remind me every day, I already got paid for yesterday,” Bellinger said. “That’s a good reminder.”TRAINER’S ROOMRockies: OF Carlos Gonzalez missed his third consecutive start with a sore shoulder. Black said Gonzalez did take some early batting practice and was showing improvement.Dodgers: Put OF Franklin Gutierrez on the 10-day disabled list with another bout of Ankylosing Spondylitis, an immune arthritic condition he has battled since 2011. The team is uncertain if he will be ready to return after the 10 days off. The team called up infielder Mike Freeman from Triple-A Oklahoma City to his roster spot.UP NEXTRockies: RHP German Marquez (5-3, 3.92 ERA) is scheduled to start the Monday opener of a three-game series against the Giants in San Francisco. The rookie has allowed only three earned runs in his last three starts (1.93 ERA) and is 3-1 with a 3.00 ERA in six road starts.Dodgers: LHP Rich Hill (4-3, 4.73) will attempt to pitch into the sixth inning for the first time this season when he starts Monday against the Angels. It will mark his 10th start. In his last start Wednesday against the Mets, he allowed one run on four hits in five innings.Sports Related Videospowered by AdSparcRead Next 1 dead in Cavite blast, fire Robredo: True leaders perform well despite having ‘uninspiring’ boss PLAY LIST 02:49Robredo: True leaders perform well despite having ‘uninspiring’ boss02:42PH underwater hockey team aims to make waves in SEA Games01:44Philippines marks anniversary of massacre with calls for justice01:19Fire erupts in Barangay Tatalon in Quezon City01:07Trump talks impeachment while meeting NCAA athletes02:49World-class track facilities installed at NCC for SEA Games Don’t miss out on the latest news and information. 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